Skip to main content

ProMonitoring™ Alert Emails

  • Updated

In this article, we cover
'Not Ready to Move On' Email Alerts
'Patient Compliance' Alert Emails


'Not Ready to Move On' Email Alerts

ProMonitoring™ biweekly scans allow better visibility of your patient's progress throughout treatment. After two consecutive 'Not Ready to Move On' Alerts on your patient's most recent scans in the ProMonitoring™ app, our Clinical Team will review their scan progress and send you an email with a recommendation on how to proceed. 

'Not Ready to Move On' Email Alerts.png

Within the ProMonitoring™ Alert email, you will be given clickable options to decide how to proceed with your patient and leave an optional comment or message:

  1. STAY: The patient should STAY in their current step longer, wearing the aligner full time with chewies to improve tracking until the next scan date.
  2. STEP BACK: The patient should STEP BACK to a previous step where tracking was adequate and proceed from this step after wearing the aligner full-time with chewies until the next scan date.
  3. PROCEED: The patient should PROCEED to the next step.
  4. OFFICE VISIT: The patient should come in for an OFFICE VISIT so that you can assess tracking in person.

 

After choosing how to proceed by clicking the appropriate interactive button, you will be prompted to confirm your decision and leave an optional comment.

  • The ultimate clinical decision is at Provider's discretion, and we ask to respond within 24 hours.
  • Once we receive a response, we will communicate to your patient accordingly
  • If you experience any errors or wish to consult the CandidPro Orthodontist on the patient's progress, please feel free to contact our CandidPro Support Team.
  • Updates to your patient's scan schedule should be made within one business day (Mon-Fri).

escalation.png

 

'Patient Compliance' Alert Emails

If your patient has not been taking their CandidMonitoring™ scans as scheduled, we will alert you with actionable items to assist in getting their treatment back on track. At both 14 and 21 days of your patient missing their scheduled CandidMonitoring™ scan, you will receive a Patient Compliance Alert Email. 

'Patient Compliance' Alert Emails.png

Within the CandidMonitoring™ Patient Compliance Alert email, you will be given clickable options to decide how to proceed with your patient and leave an optional comment or message:

  1. SEND A MESSAGE: Write a custom message to your patient that our CandidPro Support Team will pass along through the ProMonitoring™ app.
  2. PAUSE TREATMENT: If you or your patient need to have extended wear time in their current step, simply request to pause treatment and scanning until a date of your choice.
  3. CHANGE NEXT SCAN DUE DATE: We will update the patient's next scan to a future date, ensuring their monitoring account is not deactivated.

You will be prompted to confirm your decision after choosing and clicking one of the interactive email options. You may also select one of the other two options by clicking 'Choose another option.'  Depending on your selected option, you may be asked to provide a custom message to your patient, their next scan due date.

message.png

pause _ change date.png

 

After 28 days of your patient missing their scheduled CandidMonitoring™ scan, you will receive a Patient Compliance Alert Email after their account is deactivated. When your patient is ready to proceed again, our team can easily reactivate their account to begin scanning. 

deactivate.png

In the final CandidMonitoring™ Patient Compliance Alert email, you will be given a clickable option to have our CandidPro Team reactivate their account:

REACTIVATE THEIR ACCOUNT: Click this button to have our CandidPro Team reactivate your patient's Candid Monitoring account, providing their current aligner step and their next scan due date.

reactivate.png

  • Once we have received your selection, we will update and communicate to your patient accordingly within their ProMonitoring™ app.
  • If you experience any errors or wish to consult the CandidPro Orthodontist on the patient's progress, please feel free to contact our CandidPro Support Team.
  • Updates to your patient's ProMonitoring™ app will be made within one business day by our team (Monday-Friday).

 

* We will alert you when your patient is 7-21 and/or 35 days past-due on their scheduled scan date via email. They will also receive reminders and notifications via the ProMonitoring™ app to encourage compliance. These emails will only be sent Monday - Friday.

* Updated 4/27/23 and 6/26/23 – if you have received your CandidMonitoring™ Alert Email prior and clickable options are not present, please simply reply to the email with your decision and our Support Team will assist.

Related articles