CandidPro Support operates Monday - Friday, 9am-8pm EST
As a Provider, you can always contact the CandidPro Provider Support Team for help with your portal, help uploading diagnostic materials, questions for the orthodontist, and more. However, there are times when your in-treatment patients can reach out directly as well.
Provider must contact CandidPro Support directly for:
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Clinical Concerns or Questions
- Questions about Fit of the Aligners, Reported Discomfort or Sensitivity
- End of Treatment Concerns, Ordering Replacement Steps and Retainers
- Treatment Plan Progress, Questions Regarding Treatment Plan
- CandidMonitoring Scan Date, Aligner Number Changes, Baseline Scan
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Payments or Refunds
- Questions about payment, or refund requests.
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Damaged Products
- Warped or damaged Aligners, Missing Products
Patients can contact CandidPro Support directly for:
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ProMonitoring App Support
- ProMonitoring App Errors, How to Scan, Logging into the ProMonitoring app
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Inventory Orders
- Chewies, Aligner Pull Tool, Aligner Cases
- ScanBox Replacements, Cheek Retractor Replacements
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Shipping or Tracking
- Aligner Kits, Whitening Kits, and other treatment accessories(ie. chewies, whitening foam)
You can reach CandidPro Support via Chat, Email or Phone
Live Chat Support
If you attempt to contact us during operating hours, we highly recommend leveraging our Live Chat Support. Providers can access this feature by logging into CandidPro Provider Portal.
Submit a Request
The most common option to contact us would be to Submit a Request. You should sign in using your CandidPro-registered email before submitting your request so that we can identify you. Additionally, signing in allows you to monitor and reply to all your support requests. You can also submit a request by emailing us at doctor@candidpro.com
Phone Support
If you need immediate assistance, reach CandidPro Provider Support via phone: +1 (855)-640-8606