Your ProMonitoring™ portal offers a range of tools and features that enable more effective, convenient, and personalized care for your clear aligner patients.
Controls Within the Doctor Portal
Key monitoring data and actions are integrated into your Doctor Portal so you can quickly view patient scan information and make changes without navigating to the Monitoring Portal.
See the full overview on your patient's profile under the monitoring Section:
To make adjustments to the current status, click the edit button.
All of the below can be edited in the pop-up that follows:
Current aligner stage
Estimated treatment end
Next scan date
Results of the patient’s last scan: “Go” or “No Go”
Aligner wear and scan schedule
Control integrations:
Change the aligner stage
Change next scan date
Change the patient’s wear and scan schedule
Start or stop monitoring
Be sure to click "save" to apply any changes made in the pop-up.
Enter the email address associated with your account. On the following page, enter your password, or click 'Forgot password?' to set up or reset your password.
Searching Patients
The homepage will have the option to toggle between patients who are currently being monitored or who are unmonitored.
Search for a specific patient by name, email address, or patient ID number.
You may click on the patient's name to view their profile.
View Patient's Profile, Timeline, and Scan History
The "Monitoring"tab is where you can view the patient's scanning timeline.
Clicking on any of the previous steps will pull up a side-by-side comparison to the patient's most recent scan.
The most recent scan is always on the right.
Scrolling down, you will be able to see the observations from the selected scans (most recent on the right).
View the patient's monitoring history underneath the "History" tab.
Scrolling down will allow you to view messages and notifications sent to the patient via the app, along with submitted scans and other patient, treatment, or monitoring related notifications.
Sending Patient Activation Email
On the patient profile in Monitoring, click the "New action"button.
On the following screen, click "Send app activation code".
The patient will receive a link to download the ProMonitoring app on their phone through their email address on file.
View and Edit the Patient/Guardian Information
Select the "Info" tab on the patient or guardian profile.
Click the blue "Edit patient info" button to begin making any changes.
Once the fields open up for editing, you may update first name, last name, email address, and mobile phone number.
Click the “Update patient” button to save any changes you made.
Edit Excluded Teeth
Expand the “Monitoring information” tab from the caret on the left-hand side of the patient profile.
Click the “Edit excluded teeth” button at the bottom of the tab.
Each unseat has an expandable “Edit” button next to it. Once you click the button, a tooth chart will appear.
Select the teeth you'd like the app to ignore for each tracking scenario.
The option to reset all excluded teeth is at the top right of the screen on the expandable portion.
Adjust Scan Cadence
If a patient is progressing predictably through their first 3 to 4 steps and you'd like to adjust their scan cadence to 1 week per step, you may adjust the protocol in the Promonitoring Portal. You can safely change these wear schedules, factoring in each patient’s unique needs, including oral health, age, and the complexity of tooth movement. Our treatment planning works for both a 7-day and a 14-day wear schedule.
On the Monitoring information screen, find the “FREQUENCY” and click “Change” to adjust the scan frequency for an individual patient.
Both the regular scan frequency and the follow-up scan after a no-go can be adjusted for an individual patient.
Click “Apply” to save any changes.
If adjusting patients to a 7-day wear schedule, you may opt to have them scan again in 7 days if they receive a no-go.
Patient Before/After Video
At the top of the patient profile, click the “BEFORE/AFTER VIDEO” button below the patient’s name.
An animation will pop up showing the progress of the patient’s tooth movement from the beginning until the patient’s most recent scan.
You can right click the video and then select 'Save video as' to download a .mp4 file for your records.
View and Send Messages to Patients Through the App
Expand the chat window by clicking the caret on the right side of the screen.
Scroll through a full history of all automated messages and personalized messages that have been pushed through the app to the patient.
If you’d like to send a personalized message to the patient, type and send in the text box.
There is an option to add an attachment if desired.
Patients do not have the ability to reply to these messages.
Annotate Images and Videos to Send to Your Patients
To begin, select any image from the patient’s scan history. You will see an option to “Send a photo” or “Send a video” beneath the image.
To annotate an image and send it to the patient, click “Send a photo”.
The image will open in a new window.
You will have the option to write on the image, draw on it, add an arrow, or add a circle or square.
Click "Next" to type your comments to the patient.
Write your comments to the patient.
You can click "Annotate picture"to make edits to the drawings or text you left on the image.
Click "OK" to send the image and message to the patient via their app.
You will see this reflected in the communication history with the patient.
When to Contact Support
If you have any questions about making the needed adjustments in the patient portal, please contact support!