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LED Adapter for iPhone 17 Pro & Google Pixel

  • Updated

LED adapter

  

Several new smartphone models cannot use the ScanBox Pro included in each aligner kit without an LED adapter due to the placement of their rear-facing cameras and lights. The ScanBox Pro depends on a smartphone’s flashlight fitting within the grey cheek retractor tube. However, on some newer phones, the light is too far from the lens, requiring an LED adapter to provide light inside the tube for precise scans.

List of Phones that require an LED adapter

The patient's app will automatically recognize what type of adapter they need based upon the phone model and prompt the patient accordingly. 

Apple iPhone Models Google Pixel Models
iPhone 17 Pixel 6, 6 Pro, 6a
iPhone 17 Pro Pixel 7, 7 Pro, 7a
iPhone 17 Pro Max Pixel Fold
iPhone 17 Air Pixel 8, 8 Pro, 8a
  Pixel 9, 9 Pro, 9 Pro XL, 9 Pro Fold, 9a
  Pixel 10, 10 Pro, 10 Pro XL, 10 Pro Fold, 10a

 

Ordering an LED adapter in the ProMonitoring app

New and existing patients can order one LED Adapter at no cost through the ProMonitoring app after activating their account. Patients who need an LED Adapter will see an in-app prompt directing them to a website to place their order. If they have an LED adapter already, they should select "I have an adapter." If they need to order an adapter, they should click "Request your LED adapter" to order one directly from the manufacturer. 

 

Ordering an LED adapter through Live chat before the Aligner Kit delivery appointment

Start by clicking the 💬 Live chat in the top right corner of your CandidPro portal. 

 

Request to order an LED adapter from our AI chat agent. A Patient ID and shipping address will be required.

 

Provide the Patient ID and shipping address. Your order will then be placed, and an email confirmation will be sent shortly after our support team completes processing.

 

If an existing patient has already been scanning with the ProMonitoring app and has upgraded their phone, please have them order directly to their home through the ProMonitoring app.

How to use the LED adapter with your ScanBox Pro

The LED adapter is designed for simple setup and use. During initial use of the ProMonitoring app, it will notify patients if an LED adapter is required and provide clear video instructions for ordering or attaching it to the ScanBox Pro.

Troubleshooting Tips

The first 5 steps you should alway take when facing issues with your ProMonitoring app

  1. Ensure the ProMonitoring app is updated to the latest version.
  2. Toggle the Wi-Fi on and off to confirm an internet connection.
  3. Log out and back into the ProMonitoring app.
  4. Check that the phone has at least 50% battery life.
  5. If using an LED Adapter, ensure that it is charged.
    1. A flashing green light indicates the LED Adapter needs to be charged. It is recommended to allow at least 3.5 hours for a complete charge. 
    2. The power button needs to be held for 2-3 seconds to turn on. If you've held down the power button, the light flashes on for a second followed by a flashing green light, the battery needs to be charged. 

How to log out and log back into your ProMonitoring account

To log out, go to the Profile tab and click the ⏻ button at the top right.

 

To log in, tap "Get started" and "Receive a login link". Then input the email used to create the ProMonitoring account. It'll be the same email account where the original activation email was sent.

 

The LED adapter is not free, it costs $12.50, but a discount is automatically applied. 

The LED adapter is listed at $12.50 in the ProMonitoring app store, but it is actually free. The 100% discount is automatically applied at the final checkout screen, bringing your total to $0.

The LED adapter is sold out in the online store

The online store only allows one free LED adapter per person. If it shows “Sold out” and you have not previously ordered one, the system has likely already added the adapter to your cart automatically and is preventing a second adapter from being added. In this case, just click the product photo and checkout. 

If you are unable to checkout, please call the LED adapter vendor's support team directly at (737) 300-6011 to order. 

I have a phone that needs an LED adapter and I am not getting a message in my phone to order it for free

  1. Double check your phone model against the table above to ensure a an LED adapter is needed.
  2. Try to initiate a scan, the message may show when the app recognizes there is no light within the cheek tube retractor.
  3. If none of the above steps solve the problem, call the LED adapter vendor's support team directly at (737) 300-6011 to order. 

Classic ScanBox (Discontinued)


Some patients with smartphones that are incompatible with the ScanBox Pro may have received the discontinued Classic ScanBox. The tutorial below explains how to set up and use this device.

Tutorials for the ScanBox + Cheek Retractor

 

To switch the type of scanner in the patient's app

scanboxcr.jpg
Under the Profile tab, tap "Edit scan settings". Then, select "ScanBox + Cheek Retractor" and touch "Save".

 

tutorials.jpg
Once this is complete, the app will adjust to the ScanBox with adaptor, and the tutorials will automatically adjust accordingly in the app. 

For assistance, submit a request, email us at doctor@candidco.com, or call us at +1 (855)-640-8606.

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