To order a replacement step or steps, please navigate to the patient's case on your CandidPro Portal.
Ordering a Replacement Step
To order a replacement step, click the 'place an order' button and select 'Replacement aligners'.
Once submitted, an order confirmation will be sent. Please allow 7–10 business days for the replacement(s) to arrive at the designated shipping address.
Don't hesitate to contact support if this order needs to be expedited or if prompted in your portal.
See also: