End of Treatment
To order a retainer, please navigate to the patient's case on your CandidPro Portal.
Ordering a Retainer
If you are requesting retainers click "Place an order" button.
Please note that these options are not available until your patient has started treatment.
Depending on your needs, choose either “Use new scans” or “Re-use the last step”. |
Clicking on the “Use new scans” option will prompt you to upload new materials for your patient so that we can create retainers based on the most up to date information about their bite.
Clicking "Re-use the last step" will bring you directly to the self-checkout, using the .STL from the final step of their current treatment plan.
The quantity of retainers defaults to 4 as this is the best value for your order, but can be adjusted before you place your order.
**Reminder: We only do dual arch retainers. We do not do single-arch retainers, unless "Re-use the last step. is selected from an Aligner case that only treats a single arch. If both arches are necessary, select "Use new scans" OR contact support to have both arches of the final step produced**
Standalone
To create a standalone retainer case: from your CandidPro Portal, click "New patient"
From the product selection screen, choose "PermaForm retainers"
Fill out the patient information, and either their address or choose to default to the practice address. Then, you'll be prompted to upload STL scans, mail impressions, or sync the order with a direct scanner connection.
Fill out the Treatment Goals for the retainers including if Pontics are needed, Bite Ramps, information regarding Lingual Bars, and any special instructions
On the Checkout page, remember to select the quantity of retainer sets (1-4) you'd like to purchase before confirming the order.
The quantity of retainers defaults to 4 as this is the best value for your order, but can be adjusted before you place your order.
See Also: